Server

3 days ago

Marietta, Georgia, United States MooCoo Group Full time
Job Overview

At MooCoo Group, we're seeking a skilled and enthusiastic Server to join our team at Green Coyote Cantina in Marietta. As a Server, you'll be the face of our restaurant, providing exceptional service to our guests and ensuring a memorable dining experience.

We're looking for someone who is a hard worker, self-starter, and possesses the intangibles we value - helpful, kind, fun to be around, and guest-obsessed. Having a great knowledge of beer, liquor, wine, and cocktails is necessary. A minimum of two years of high-volume serving experience is preferred.

Key Responsibilities
  • Set the dining area for service, ensuring condiments, candles, napkins, service plates, and utensils are in place, adhering to our restaurant standards.
  • Follow sanitation, safety, and company Alcohol Awareness policies.
  • Monitor patron intoxication levels and respond accordingly.
  • Deliver exceptional customer service, following our 10 Steps of Customer Service.
  • Memorize the menu for on-demand recitation and answer questions about ingredients.
  • Gracefully suggest and upsell additional menu items, such as cocktails, specials, and desserts.
  • Accurately take customer orders and relay them to the kitchen staff, ensuring timely delivery of food.
  • Serve food and drinks to guests in a timely and professional manner.
  • Check on guests throughout their meal to ensure satisfaction and prebus as needed.
  • Handle cash and credit card transactions accurately, following our cash handling policies.
  • Closeout all checks at the end of every shift.
  • Maintain a clean and organized dining area, server stations, and drink stations.
  • Offer special assistance to patrons with specific needs, such as highchairs for children.
  • Operate the drink fountain and coffee station, picking up bar orders from designated areas.
  • Use the POS system accurately.
  • Perform side work and side duties as assigned.
  • Properly open and pour wine at the tableside.
  • Thank guests for dining with you and invite patrons to return.
  • Perform daily/weekly/monthly cleaning tasks as needed or directed by management.
  • Adhere to grooming and appearance standards consistently, following our Dress Code.
  • Promptly address customer service issues and refer to management when necessary.
Requirements

We're looking for someone who is a team player, a problem solver, and a customer service enthusiast. If you're looking for a great place to work with a great clientele, a high level of consistency, and the support of your peers and management, this is the opportunity for you.

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