Server
3 days ago
At MooCoo Group, we're seeking a skilled and enthusiastic Server to join our team at Green Coyote Cantina in Marietta. As a Server, you'll be the face of our restaurant, providing exceptional service to our guests and ensuring a memorable dining experience.
We're looking for someone who is a hard worker, self-starter, and possesses the intangibles we value - helpful, kind, fun to be around, and guest-obsessed. Having a great knowledge of beer, liquor, wine, and cocktails is necessary. A minimum of two years of high-volume serving experience is preferred.
Key Responsibilities- Set the dining area for service, ensuring condiments, candles, napkins, service plates, and utensils are in place, adhering to our restaurant standards.
- Follow sanitation, safety, and company Alcohol Awareness policies.
- Monitor patron intoxication levels and respond accordingly.
- Deliver exceptional customer service, following our 10 Steps of Customer Service.
- Memorize the menu for on-demand recitation and answer questions about ingredients.
- Gracefully suggest and upsell additional menu items, such as cocktails, specials, and desserts.
- Accurately take customer orders and relay them to the kitchen staff, ensuring timely delivery of food.
- Serve food and drinks to guests in a timely and professional manner.
- Check on guests throughout their meal to ensure satisfaction and prebus as needed.
- Handle cash and credit card transactions accurately, following our cash handling policies.
- Closeout all checks at the end of every shift.
- Maintain a clean and organized dining area, server stations, and drink stations.
- Offer special assistance to patrons with specific needs, such as highchairs for children.
- Operate the drink fountain and coffee station, picking up bar orders from designated areas.
- Use the POS system accurately.
- Perform side work and side duties as assigned.
- Properly open and pour wine at the tableside.
- Thank guests for dining with you and invite patrons to return.
- Perform daily/weekly/monthly cleaning tasks as needed or directed by management.
- Adhere to grooming and appearance standards consistently, following our Dress Code.
- Promptly address customer service issues and refer to management when necessary.
We're looking for someone who is a team player, a problem solver, and a customer service enthusiast. If you're looking for a great place to work with a great clientele, a high level of consistency, and the support of your peers and management, this is the opportunity for you.
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