Wealth Client Experience Manager
3 weeks ago
Job Overview: As a Wealth Client Experience Manager, you will play a pivotal role in supporting servicing and sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships in Wealth Management. You will be responsible for delivering on the Client Service Value Proposition, partnering with key stakeholders within the Wealth Management operating model to ensure clients have access to all resources and solutions based on their individual needs and situation.
Main Responsibilities:
- Build, manage and maintain strong client relationships through daily interactions with clients, Wealth Management team, and internal business partners to contribute to the development of new client relationships and the retention and expansion of existing client relationships.
- Complete new account opening, collect AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) requirements; process related sales reports.
- Process more complex client transactions such as cash disbursements, money movement, account maintenance, problem resolution and escalation, and other transactions as needed to ensure they are addressed in a timely manner and to the satisfaction of the client.
Scope of Responsibilities: The position assists the Wealth Advisor, Wealth Management team, and internal business partners in process workflow to ensure timely processing and exceptional client service and experience for HNW and UHNW clients. The position has direct contact with clients and plays a role in their attraction and retention.
Education and Experience Required:
- Bachelor's degree and a minimum of 2 years' financial service client service experience, or in lieu of a degree, a combined minimum of 6 years' higher education and/or work experience, including a minimum of 2 years' financial service client service experience.
- Strong customer service skills, strong interpersonal skills, strong verbal and written communication skills, and strong organizational skills.
Estimated Salary: $87,109 - $144,619 per annum. Location: Paramus, New Jersey, USA.
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