Telecommunications Support Specialist

17 hours ago


Lehigh Acres, Florida, United States BM Conect Full time
Job Overview

We are seeking a dedicated and results-driven Telecommunications Customer Support Associate to join our team at BM Conect. This role is perfect for individuals who enjoy working with people, are passionate about customer service, and have a strong desire to learn and grow.

Becoming a part of our diverse team of professionals will provide you with opportunities to challenge yourself, develop new skills, and take ownership of your professional development. Our company works as a 'middle man' for our clients, connecting them with their target audiences and generating revenue through reliable brand advertising and client-facing services.

In this role, you'll be responsible for delivering exceptional customer experiences, using targeted marketing lists to identify and pursue new sales leads, providing customers with products and solutions that simplify and organize their lives, and processing sales orders, changes, installations, and cancellations.

Key Responsibilities:
  • Identify and pursue new sales leads using targeted marketing lists
  • Provide customers with products and solutions that help simplify and organize their lives
  • Process sales orders, order changes, installation dates, and cancellations
  • Provide product sales and support to customers, other Telecommunications Customer Support Associates, and outside sales teams
  • Complete tasks including building marketing campaigns, attending live events, and following up on customer enrollments

The ideal candidate should possess a high school diploma or GED equivalent, 0-3 years of experience in customer service, sales, retail, or hospitality industries, consistently reliable transportation, ability to communicate effectively, actively listen, and problem-solve, and strong sales and closing skills.



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