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Sales and Service Coordinator

2 weeks ago

Westlake, Ohio, United States The Fountain Group LLC Full time

We are a prominent staffing firm seeking a skilled Customer Service Representative. In this role, you will be responsible for acting as a single point of contact for customers, ensuring a customer-centric approach in daily interactions.

Responsibilities
  • Manage Order-to-Cash (OTC) and Customer Service functions
  • Collaborate closely with internal teams to meet customer expectations
  • Support the implementation of customer experience initiatives and process improvements

The ideal candidate will have 2+ years of experience in Customer Service supporting B2B, preferably in Supply Chain or Sales Operations. Additionally, they should be able to utilize CRM systems (SAP & Service Cloud) for data entry and follow-up.