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Client Service Representative

2 months ago


Miami, United States Acne Studios Full time
{"Culture of Collaboration": "At Acne Studios, we believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. Our team is comprised of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.", "Key Responsibilities": "Your main contribution will be to care for our customers in the store and through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting-edge approach to client experience. Your key responsibilities will include:

* Managing and executing omni channel services
* Welcoming and guiding customers through a smooth customer cycle, tending to all details and providing them with the best-in-class client experience
* Achieving sales, conversion, and clienteling targets
* Upholding administrative procedures and skillfully managing our inventory
", "Requirements": "We are looking for a highly motivated and detail-oriented individual who has high aspirations and focuses on details that create substantial impact. You should enjoy working as a team and embracing feedback to develop yourself and others. You should be curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow.

Specific personal qualities for this role include:

* Interpersonal and communication skills to provide excellent service and build strong relationships with customers
* Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
* Responsive with an ability to resolve customer concerns or issues in a professional manner
", "What We Offer": "We offer a dynamic and supportive work environment, where you will have the opportunity to develop your skills and knowledge in luxury sales, service, and clienteling. You will be part of a team that values diversity, inclusion, and collaboration. We are committed to recognizing the potential in each individual and providing opportunities for growth and development.", "Language": "Fluent in English, which is a prerequisite for this position (and additional languages based on the market requirements)", "Additional Information": "We may perform background checks for this position.", "Job Type": "Full-time"}