Technical Operations Manager

7 days ago


Anderson, South Carolina, United States Techtronic Industries - TTI Full time
Job Overview

We are seeking an experienced Technical Operations Manager to oversee our customer repair program operations in Anderson, SC. This role will support the Tool Repair Department and involve processing returns, repairs, and routing products back to customers efficiently.

About the Role

This technical position is driven by data reporting and metrics. The successful candidate will be responsible for ensuring daily output goals are met, coaching direct reports, and driving a continuous learning-focused environment. Additionally, you will lead employee relations, resolve issues, and promote Continuous Improvement/Lean processes within the department.

Key Responsibilities
  • Ensure timely completion of daily output goals without defects.
  • Coach and mentor direct reports to drive a culture of continuous learning.
  • Lead effective employee relations and resolution of employee issues.
  • Drive Lean processes to improve production efficiencies, quality, and safety.
  • Communicate metric goals, performance to goal, and ideas for improvements effectively.
  • Participate in cross-functional teams for new product or product enhancement requirements.
Requirements and Qualifications
  • High School Diploma or equivalent experience.
  • 5 years of manufacturing operations experience related to quality and/or refurb/repairs.
  • 1 year of manufacturing leadership experience.
  • Strong organizational and technical skills, ability to think critically, flexibility, good people skills, analytical skills, and adaptability.
  • Able to define requirements and expectations of team members and group leaders to meet business objectives.
  • Mechanical skills and diagnostic skills are essential.
Estimated Salary: $65,000 - $80,000 per year

The estimated salary range is based on industry standards and location considerations. We offer a comprehensive benefits package, including tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holiday pay.



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