Assistant Department Manager

4 weeks ago


Parkville, Maryland, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Department Manager to join our team at Floor & Decor Holdings, Inc. As a key member of our sales and service team, you will be responsible for leading and developing our Product Sales Specialists to provide exceptional customer service and product information.

Key Responsibilities
  • Lead and develop Product Sales Specialists to ensure a highly attentive and accurate level of customer service
  • Complete all product specialist certification courses and demonstrate a thorough understanding of merchandise and installation
  • Ensure the overall merchandising, pricing, and organization of the department
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Process customers at check-out using the point of sale (POS) system and process customer refunds and exchanges according to established guidelines
  • Present 'how-to' classes to customers and follow established cash, check, and charge card acceptance procedures
Requirements
  • High School Diploma or GED
  • 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
  • Excellent communication skills (verbal & written)
  • Ability to multi-task and work in a fast-paced environment
Working Conditions

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Benefits and Rewards
  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • A personal holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.


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