Social Media Community Manager

6 days ago

Miami FL USA, United States Riviera Dining Group Full time
About Riviera Dining Group

Riviera Dining Group is a dynamic and innovative company that is revolutionizing the luxury restaurant industry. With a focus on creating immersive experiences, organic design, and refined culinary journeys, we are committed to excellence and the art of sensory engagement.

Job Title: Social Media Coordinator

We are seeking a highly skilled Social Media Coordinator to join our team. As the intermediary between our brands and our target audience, you will represent the voice, character, and principles of our brands through a variety of means, including community support, online interaction, and influencer relationship building.

Key Responsibilities:
  • Monitor and respond to messages and comments on all social media platforms to engage with the community and address any questions or concerns.
  • Identify trends and patterns in customer feedback to provide insights to the broader team and improve the brands' services and messaging.
  • Build relationships with key influencers, advocates, and customers to foster brand advocacy and help develop user-generated content.
  • Manage influencer outreach through social media accounts for collaboration opportunities.
  • Make reservations on behalf of influencers that we contact through social media and second-party platforms.
  • Create a community-building strategy for Riviera Dining Group's social media accounts (LinkedIn and Instagram) to engage & inform RDG employees, investors, etc of upcoming hirings, announcements, partnerships, etc
  • Escalate issues and customer complaints to appropriate internal teams to ensure timely and effective resolution.
  • Develop crisis management protocols and processes to address potential issues or negative online events that could impact the brand's reputation.
  • Manage and moderate online communities, including forums, groups, and social media channels, to ensure positive engagement and brand reputation.
  • Collaborate with cross-functional teams, including marketing, branding, customer service, and reservations, to align community initiatives with overall business goals.
  • Stay up to date with industry trends and best practices in community marketing and social media.
Requirements:
  • Hospitality or customer service experience preferred.
  • Strong written and verbal communication skills, with the ability to effectively engage with diverse audiences.
  • Excellent interpersonal skills and the ability to build relationships with customers, influencers, and partners.
  • Familiarity with social media platforms and management tools, including Canva or Sprout Social.
  • Understanding of social media analytics and engagement metrics, including impressions such as likes, comments, shares, and chats.
  • Knowledge of content marketing best practices.
  • Ability to work in a fast-paced, deadline-driven environment and manage multiple projects simultaneously.
  • Detailed orientated, organized and able to move at a quick learning pace.
  • Strong problem-solving and critical-thinking skills, with the ability to identify and address issues proactively.
Work Environment:

The Social Media Coordinator will work in a general office setting, with general office assignments that may include typing and sitting in a stationary position for several hours within the day.

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