Unified Communications Operations Specialist

2 weeks ago


Stanford, United States InsideHigherEd Full time
Unified Communications Operations Specialist

Position Overview:

We are seeking a skilled professional to oversee the operational integrity of our Unified Communications systems. This role is crucial for ensuring seamless communication services within the organization.

Key Responsibilities:

  • Manage and support advanced operational tasks related to Unified Communications.
  • Exhibit proficiency in Cisco UCCE systems and associated infrastructure.
  • Conduct routine maintenance and system upgrades for a Cisco UCCE environment.

Essential Technical Skills:

  • In-depth knowledge of UCCE components, including UCCE, CVP, CUIC, and Finesse.
  • Ability to configure and troubleshoot CUCM systems effectively.
  • Experience with Cisco UCS, ESXi, and virtual machine configuration and troubleshooting.
  • Familiarity with UCCE, Finesse, and Device agent challenges.

General Skills and Qualifications:

  • Strong understanding of Telephony and Unified Communications & Collaboration technologies.
  • Proficient in TCP/IP Networking and Protocols.
  • Skilled in technical documentation and reporting tools.
  • Exceptional communication abilities.

Educational Background and Experience:

  • A Bachelor's degree coupled with five (5) years of relevant industry experience.
  • Preferred Certifications: CCNA, CCVP, CCNP, CCIE Voice, UCCE, ITIL.

Work Environment: This position requires a hybrid work arrangement, combining both onsite and remote responsibilities.

About the Organization:

InsideHigherEd is a prominent provider of information technology services, dedicated to delivering innovative solutions tailored for educational institutions and healthcare settings.



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