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Residential Leasing Specialist
2 months ago
Job Summary:
Capano Management is seeking a highly skilled and customer-focused Residential Leasing Specialist to join our team. As the face of our community, you will be responsible for assisting prospective residents in finding their ideal home and ensuring their satisfaction.
Key Responsibilities:
- Leasing Process Management: Manage the leasing process from tour to move-in, including closing the sale, completing lease documents, and inspecting units to ensure a great move-in experience.
- Community Showcase: Showcase the value of our community features as they relate to the customer's needs.
- Customer Service: Utilize a customer-focused attitude year-round to ensure a smooth renewal process for existing residents.
- Marketing and Social Media: Utilize and establish creative marketing and social media strategies to increase property traffic.
- Occupancy and Retention: Support occupancy and retention goals by following up with potential and current residents.
- Problem-Solving: Use problem-solving skills and best judgment to handle unpredictable situations as they arise.
- Community Knowledge: Maintain accurate and in-depth knowledge of our community and competitors in the industry to give potential residents all the information they need to make their decision.
- Resident Relations: Promote positive resident relations through courteous and timely response to resident needs and concerns.
- Administrative Tasks: Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval, and related bookkeeping tasks.
- Team Collaboration: Collaborate with team members to plan and organize resident events.
Requirements and Qualifications:
- Work Schedule: Work a varied schedule, including weekends and holidays as required.
- Technical Skills: Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Communication Skills: Strong written and verbal communication skills.
- Experience: Leasing and/or property management experience not required, but one year of experience in sales, hospitality, and/or customer service is preferred.
- Education: High school diploma required, degree preferred.
Benefits:
Capano Management offers a competitive compensation and benefit package to full-time employees, including medical, dental, vision, life insurance, and disability benefits, 401(k) match, paid time off, and company-sponsored events.
Capano Management is an Equal Opportunity Employer that values and encourages diversity. We solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
