Security Specialist
4 weeks ago
At Parsons Corporation, we are seeking a highly skilled Security Specialist to support the Security and Installations Directorate (SI) Credibility Assessment Division (SISC) Customer Service operation. As a key member of our team, you will provide value-added customer service through a full range of services for processing employee, military, and contractor personnel for employment, suitability, fitness requirements, and assist with reciprocity determinations for background investigations and national security eligibility.
Key Responsibilities:
- Provide positive, well-communicated response and closure of all customer inquiries.
- Direct all incoming documentation to the appropriate person or database within 2 business days of receipt.
- Deliver priority messages based on urgency.
- Capture details of all actions in shared log or within the appropriate PeopleSoft security modules.
- Return all phone messages within one business day of receipt.
- Coordinate customer support activities across all Personnel Security Branches as customer inquiries are received to deliver the applicable answers.
- Create and deliver reports and applicable procedure updates on or before the suspense date and with 100 percent accuracy when requested by Division Chief.
Requirements:
- Active Top-Secret security clearance.
- Ability to obtain and maintain an SCI.
- Must undergo a CI POLY.
- 7 - 10 years of experience.
- Bachelor's degree or equivalent experience within a related field.
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