Cloud Systems Architect

21 hours ago


Addison, Texas, United States The Intersect Group Full time
Job Summary:

The Senior Cloud Engineer at The Intersect Group administers, manages, and troubleshoots the organization's cloud and on-premises IT Servers, Systems, and Network while serving as an IT Service Desk escalation point.

Key Responsibilities:
  • Maintain, design, test, configure, and administer IT Network/Systems.
  • Troubleshoot issues with Systems, Applications, and networks in cloud and on-premises, identifying opportunities to implement technical process/procedure improvements.
  • Provide support to all IT department team members and end users through face-to-face, email, and phone communication.
  • Serve as level 2 support for the IT Service Desk.
  • Open and track tickets, prioritize, follow up on service requests, and escalate as necessary, creating knowledge base articles, checklists, procedures, and end-user training.
  • Assist in IT Asset Management to ensure accurate inventory records.
Requirements:
  • Bachelor's degree or equivalent combination of education and experience.
  • 5-7 years' experience in a similar role.
  • Azure Infrastructure as a Service, App Service, Azure VDI, and Administration of Azure SQL, Azure Data Factory.
  • Server Administration skills - Windows Services, IIS, Create Critical Alerts, Health Monitoring, File Shares, Advanced Print Services, etc.
  • Intune and Office 365 Administration.
  • Azure DevOps Administration and Configuration.
  • MS Exchange Server and Exchange Online.
  • Azure Administration – Entra ID, Identity & Permissions, Intune (Endpoint Manager), OneDrive, SharePoint, MFA, Universal Print, etc.
  • PowerShell Scripting, Remote Management tools.
  • Networking - LAN/WAN, VLANs, Site-Site VPN, Layer 3 Switches, Routing, Firewalls, etc.


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