Pharmacy Customer Service Representative

5 days ago

Phoenix, Arizona, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide exceptional customer service, answering questions and resolving issues in a timely and professional manner.
  • Process prescriptions, including retrieving, counting, and pouring pharmaceutical drugs, and verifying medicine is correct.
  • Maintain a clean and organized store environment, including counters, shelves, and inventory.
  • Assist pharmacists in scheduling and maintaining work flow, and report prescription errors to the pharmacist on duty.
  • Process manual claims for third-party program prescription services, and perform other clerical duties as assigned.
  • Assist with inventory management activities, including ordering, unpacking, checking, and storing shipments of pharmaceuticals.
  • Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
  • Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
Requirements
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer prior work experience with Walgreens.
  • Prefer good math skills to fill prescriptions accurately.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.
What We Offer

As a Pharmacy Customer Service Associate at Walgreens, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and supporting the pharmacy team. We offer competitive pay, benefits, and opportunities for professional growth and development.

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