Service Department Manager
6 days ago
We are seeking a highly organized and experienced Service Department Manager to oversee our service operations at McLarty Daniel Buick GMC. As a key member of our team, you will be responsible for ensuring exceptional customer experiences, efficient workflow, and high-quality services.
Job SummaryThis is a senior-level position that requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding results. You will be working closely with our technicians, administrative staff, and customers to drive business growth, improve efficiency, and enhance customer satisfaction.
Key Responsibilities- Manage daily service operations, including overseeing work assignments, inventory management, and technician performance
- Develop and implement strategies to increase customer satisfaction, loyalty, and retention
- Collaborate with our sales team to ensure seamless transitions between sales and service departments
- Analyze operational data to identify areas for improvement and implement changes to optimize efficiency and productivity
- Lead by example, promoting a culture of excellence, respect, and open communication within the service department
- Work closely with upper management to develop and implement business strategies, policies, and procedures
- Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience)
- Minimum 3 years of experience in a service management role, preferably in the automotive industry
- Proven track record of success in managing teams, improving efficiency, and increasing customer satisfaction
- Strong leadership, communication, and problem-solving skills
- Able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines
- Proficient in MS Office and other relevant software applications
- A competitive salary range: $60,000 - $80,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, vision, and 401(k) matching
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment, with opportunities for advancement and growth
- A generous paid time off policy and holidays
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