Service Department Manager

6 days ago


Bentonville, Arkansas, United States McLarty Daniel Buick GMC Full time
About the Role

We are seeking a highly organized and experienced Service Department Manager to oversee our service operations at McLarty Daniel Buick GMC. As a key member of our team, you will be responsible for ensuring exceptional customer experiences, efficient workflow, and high-quality services.

Job Summary

This is a senior-level position that requires strong leadership skills, excellent communication abilities, and a passion for delivering outstanding results. You will be working closely with our technicians, administrative staff, and customers to drive business growth, improve efficiency, and enhance customer satisfaction.

Key Responsibilities
  • Manage daily service operations, including overseeing work assignments, inventory management, and technician performance
  • Develop and implement strategies to increase customer satisfaction, loyalty, and retention
  • Collaborate with our sales team to ensure seamless transitions between sales and service departments
  • Analyze operational data to identify areas for improvement and implement changes to optimize efficiency and productivity
  • Lead by example, promoting a culture of excellence, respect, and open communication within the service department
  • Work closely with upper management to develop and implement business strategies, policies, and procedures
Requirements
  • Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience)
  • Minimum 3 years of experience in a service management role, preferably in the automotive industry
  • Proven track record of success in managing teams, improving efficiency, and increasing customer satisfaction
  • Strong leadership, communication, and problem-solving skills
  • Able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines
  • Proficient in MS Office and other relevant software applications
What We Offer
  • A competitive salary range: $60,000 - $80,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) matching
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment, with opportunities for advancement and growth
  • A generous paid time off policy and holidays


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