Customer Service Representative
4 weeks ago
At First Supply, we're seeking a skilled Customer Service Consultant to join our team of dedicated professionals. As a key member of our customer-facing team, you'll be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Promptly respond to customer inquiries and resolve issues in a professional and courteous manner.
- Provide accurate information regarding product availability and specifications.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Stay up-to-date on product knowledge and industry developments to provide expert advice to customers.
- Other duties as assigned by the Department Manager.
Requirements:
- Three years of related experience or equivalent training in trade fields.
- Strong computer and Microsoft Office Suite knowledge.
- Ability to assess customer needs and provide customer satisfaction.
- Ability to communicate information and ideas effectively with customers by telephone and in person.
About First Supply:
First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. We offer a great benefits package, including medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on-demand pay, education assistance, adoption assistance, and more.
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