Member Team Lead

3 weeks ago


Fort Walton Beach, Florida, United States Sam's Club Full time
Job Summary

As a Member Team Lead at Sam's Club, you will play a key role in ensuring exceptional member service and driving business results. This role involves supervising a team of associates, communicating goals and feedback, and providing training on processes and procedures. You will also be responsible for resolving member complaints and issues, ensuring compliance with company policies, and participating in recruiting, hiring, and evaluating associates.

Key Responsibilities

• Assist management with the supervision of associates in assigned areas of responsibility
• Communicate goals and feedback to team members
• Train associates on processes and procedures
• Resolve member complaints and issues
• Ensure compliance with company policies and procedures
• Participate in recruiting, hiring, and evaluating associates

Additional Responsibilities

• Communicate and support membership by providing information on membership types, programs, and benefits
• Process memberships, upgrades, and credit accounts
• Encourage membership renewals
• Participate in sales and marketing events
• Complete and maintain marketing recaps and other required documentation

Requirements

• 6 months retail experience, including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Preferred Qualifications

• Leading a front-end team
• Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

Benefits

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as other perks such as company discounts and education assistance.
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