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Retail Operations Leader

2 months ago

Oregon, Illinois, United States Lululemon athletica Full time
Company Overview

lululemon is a pioneering performance apparel brand dedicated to yoga, running, training, and various athletic endeavors. We set the standard in advanced fabrics and functional design, crafting transformative products and experiences that empower individuals to move, grow, connect, and thrive.

Our achievements stem from our innovative offerings, focus on retail locations, dedication to our workforce, and the meaningful relationships we cultivate within each community.

As a forward-thinking organization, we prioritize creating positive change to foster a healthier, more vibrant future, particularly by nurturing an equitable, inclusive, and growth-oriented atmosphere for our employees.

Position Summary

The Store Manager serves as the ultimate authority within the retail environment, responsible for every facet of store performance. This role ensures that all departments are engaged, achieving essential objectives, and providing an exceptional guest experience.

Store Managers are tasked with recruiting and nurturing talent, fostering a culture where individuals feel a profound sense of belonging and have opportunities for advancement.

Consequently, they guarantee that their store delivers a quality guest experience aligned with company values and directives, encompassing people experience, store operations, product management, and community engagement.

Key Responsibilities

Leadership and Team Development: Cultivate a respectful and inclusive team culture by embracing and celebrating diversity, ensuring a supportive, productive, and enjoyable environment for all team members.

Establish a clear vision for the store, rooted in key metrics and initiatives, and communicate this vision effectively to all team members.

Implement a strategic hiring approach to build a robust and diverse team, incorporating individuals with varied experiences, backgrounds, and skill sets to enhance store operations.

Encourage continuous learning and development for all team members through consistent feedback, coaching, mentoring, and performance management.

Address employee concerns and issues promptly, collaborating with internal resources when necessary to take appropriate action.

Guest Experience and Community Engagement: Lead an outstanding guest experience on the sales floor by evaluating guest interactions and technical product knowledge, while supporting team members in addressing any gaps through constructive feedback and coaching.

Direct in-store team members to ensure an optimal guest experience that respects guests' time and supports efficient store operations.

Handle emergent issues, including guest escalations and urgent requests, with professionalism.

Enhance brand visibility within the community by fostering inclusive relationships with local ambassadors, community leaders, and external partners.

Plan and execute community-driven projects and initiatives, such as local fitness clubs and wellness events.

Operations, Product Management, and Strategy: Oversee store visual merchandising and product strategy, including managing product escalations and executing company-driven initiatives.

Monitor product levels and manage inventory accuracy to optimize sell-through, aligning with visual merchandising strategies.

Conduct high-level quarterly and seasonal planning for the store, considering strategy, budget, and labor requirements.

Manage the store's profit and loss (P&L) in accordance with established goals.

Engage actively on the sales floor to assess and meet the needs of the business, team, and guests through effective coaching and development of team members.

Ensure adherence to safety policies and procedures to maintain a secure work environment.

Perform duties in compliance with applicable policies, procedures, and regulations.

Budget and People Management: Responsible for managing the controllable budget, labor hours, and annual sales targets.

Lead all other store leadership roles and hold ultimate responsibility for hiring and terminating store employees.

Qualifications

Inclusion & Diversity: Committed to fostering an inclusive environment that values and celebrates differences.

Integrity: Demonstrates honesty, fairness, and ethical behavior.

Leadership: Inspires and motivates others; empowers and develops team members.

Decision Making/Problem Solving: Identifies opportunities for improvement and makes timely, effective decisions.

Drive/Entrepreneurship: Sets ambitious goals and is determined to achieve them; innovative and accountable for results.

Team Building: Develops teams that maximize performance; encourages diverse contributions and perspectives.

Strategic Thinking: Considers the long-term implications of decisions; aligns actions with company strategy and values.

Change Management: Guides others through change and uncertainty.

Business Acumen: Quickly comprehends and addresses business metrics, including profit and loss statements and retail strategies.

Interactive Communication: Effectively conveys and comprehends information while engaging with others.

Job Requirements

Must be legally authorized to work in the country where the store is located.

Must possess reliable transportation to travel to the assigned store.

Schedule/Availability: Flexible schedule required, including early mornings, evenings, weekends, and holidays.

Experience: Minimum of 1 year in people management, including recruiting and performance accountability.

At least 1 year of experience managing business operations, including retail scheduling and project management.

Preferred Qualifications

Education: High school diploma or equivalent; Bachelor's degree or equivalent preferred.

Experience: 2 years of retail or sales management experience.

Work Environment

Work in a vibrant environment with bright lights and energetic music.

Collaboration is key, with tasks performed both independently and as part of a team.

Involves conflict resolution and mediating guest issues.

Engagement with new individuals and strengthening community partnerships is essential.

Work may include using computers or technical devices for virtual meetings.

Physical activity includes moving throughout the store to assist guests and complete tasks, with occasional lifting of boxes up to 30 lbs.

Compensation and Benefits

At lululemon, we recognize exceptional team performance through a pay-for-performance philosophy. The base salary range for this position is $74,895 - $101,327 annually, determined by market location and individual qualifications.

This role includes a target bonus of 30%, contingent upon specific criteria and company discretion, bringing the total target compensation range to $97,364 - $131,724 annually.

We prioritize investing in our employees, offering a comprehensive benefits package that includes:

  • Extended health and dental coverage, including mental health support.
  • Paid time off.
  • Retirement savings plan with matching contributions.
  • Parental leave top-up.
  • A wide array of development courses and mentorship programs.

Note: Eligibility requirements apply to incentive programs, benefits, and perks, which may be subject to change without prior notice.