Retail Sales Associate

3 weeks ago

Los Angeles, California, United States University of Southern California Full time

We are seeking a highly skilled Retail Associate to join our team at the University of Southern California Bookstores. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to students, faculty, staff, and external customers.

Key responsibilities include:

  • Providing customer service to students, faculty, staff, and external customers, ensuring full customer satisfaction without unnecessarily referring customers to other staff members.
  • Assisting customers in locating merchandise, taking special orders, answering questions, performing gift wrapping and/or other special services, and communicating policies on returns and exchanges.
  • Resolving customer complaints and processing merchandise returns, refunds, or exchanges.
  • Performing all cashiering functions in accordance with department and university cash handling policies and procedures.
  • Protecting the department against monetary losses by requiring appropriate identification for check cashing.
  • Keeping the sales floor neat, clean, and fully-stocked, shelving new stock, informing buyers of fast- and slow-selling stock, and maintaining thorough knowledge of inventory.
  • Ensuring merchandise is attractively displayed and maintaining the cashiering desk/areas in a clean, organized fashion.
  • Keeping the cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
  • Making tags for damaged merchandise, delivering daily to designated areas, and returning misplaced merchandise to the correct department daily.
  • Complying with all university and department policies and procedures.
  • In the absence of the department manager, supervising student workers and/or Retail Associate Trainees, and assisting the department manager in training new staff.

The successful candidate must demonstrate a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity, and inclusion, well-being, open communication, and accountability.

We offer a wide variety of benefits and programs that support our staff and their families. As an equal opportunity employer, USC values and promotes diversity and inclusion in the workplace.

The hourly rate range for this position is $18.

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