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Help Desk Associate I
1 month ago
Job Summary: We are seeking a skilled Help Desk Associate I to join our MIS/IT division. As a member of our team, you will be responsible for handling inquiries and troubleshooting hardware, software, and network issues.
Key Responsibilities:
- Handles phone and email inquiries, troubleshooting and managing hardware, software, and new requests
- Follows up on outstanding requests and ensures timely resolution
- Assists users in password changes
- Documents and updates all requests in the ticketing system
- Removes, replaces, and installs hardware equipment
Requirements:
- High School Diploma or GED is required
- 1-2 years of experience working in an IT/Help Desk environment in Microsoft OS environment
- Bilingual Spanish/English, a plus
- Proven track record of success in providing an excellent customer service experience
Benefits:
- Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
- Dental, Vision, and prescription Coverage
- 401(k) Retirement Savings (including 3% annual employer contribution)
- Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday)
- Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
- Entertainment Discount Programs
- Employee Assistant Programs
- Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
- Fitness Discounts and Perks through our medical plan
- $50,000 term life Insurance
About Urban Health Plan:
At Urban Health Plan (UHP), our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices.
UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.
