Reception Coordinator

JOIN OUR TEAM:

We are currently seeking two Reception Coordinators for Full-Time, partial float positions within our outpatient facilities. The primary hours for these roles are as follows:

Position 1: Flexible hours from 9:30 AM to 6:00 PM or 10:00 AM to 6:30 PM on weekdays, with Friday hours from 7:30 AM to 4:00 PM. Position 2: Flexible hours from 10:30 AM to 7:00 PM on weekdays, with Friday hours from 8:00 AM to 4:30 PM.

These positions may require floating to cover for absent team members.

We invite you to become part of a cohesive and highly regarded team dedicated to caring for our patients, each other, and the community.

Company Overview:

Delivering clinical excellence for over 20 years.

Advance Rehabilitation Management Group, a therapist-owned organization, has been providing outstanding rehabilitation services since 1998. Our practice has been serving the beautiful mountains of Western North Carolina since 1999, operating 9 private clinics and managing 5 satellite outpatient facilities.

Collaboration is Key:

We pride ourselves on having a strong, collaborative team of therapy professionals committed to working together. If you are looking for a fantastic team to join and enhance your clinical skills, we are eager to support your growth. We believe that clinicians should work in an environment where they feel valued, heard, and empowered to advance their careers.

Patient-Centric Approach:

Our patients are at the heart of everything we do. We treat each individual as we would want ourselves and our families to be treated, ensuring the most personalized and skilled rehabilitation services in a warm and welcoming environment.

Position Overview:

As a Reception Coordinator, you will play a vital role within our outpatient services team, focusing on delivering exceptional customer service. Your responsibilities will include:

• Warmly greeting and assisting patients.
• Managing patient check-ins and check-outs.
• Handling co-payments and verifying insurance coverage.
• Scheduling and confirming appointments.
• Efficiently processing new therapy referrals.
• Coordinating the initiation of care with our therapy staff to ensure a seamless experience for our patients.

Key Responsibilities:

• Deliver outstanding customer service, managing patient interactions both in-person and via phone.
• Perform administrative tasks including appointment scheduling, registration verification, and payment processing.
• Support staff productivity by effectively managing therapists' schedules.
• Act as a liaison between therapy staff, billing office, and medical offices.

Employee Benefits:

Full-Time Employees are eligible for a range of benefits, including:

• Medical, Dental, and Vision insurance.
• 401K plan with a 50% employer match up to 6% per paycheck.
• Paid holidays and time off.
• Full-time benefit options available starting at 30 hours per week.
• Company-paid life insurance for employees.
• Voluntary life insurance options.
• Short and long-term disability options.
• Employee assistance program, including mental health services.

Qualifications & Skills:

Required Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Highly organized with strong scheduling management skills.
• Ability to multitask and meet clinic scheduling objectives.
• Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail.
• Strong customer service abilities, both in-person and over the phone.
• Proficient typing skills.

Qualifications:

• High school diploma; additional education (college or healthcare technical school) preferred.
• 1-2 years of experience in a front office setting (healthcare environment preferred but not mandatory).
• Motivated team player with a proactive work attitude and the ability to work independently.

Compensation:

Minimum: USD $17.00/Hr.

Maximum: USD $20.00/Hr.