Manager, Professional Services and Field Support

6 days ago


New Orleans, Louisiana, United States Motorola Solutions Full time
Job Title: Manager, Professional Services and Field Support

At Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Manager, Professional Services and Field Support, you'll play a critical role in ensuring our customers receive exceptional service and support.

Job Summary:

The Manager, Professional Services and Field Support is responsible for leading a team of system administrators and field support technicians who support Motorola Solutions' Public Safety customers. This role requires a strong technical background, excellent communication skills, and the ability to drive issue resolution and process improvements.

Key Responsibilities:
  • Drive accountability for issue management and resolution, ensuring team members consistently demonstrate strong technical, problem-solving, and communication skills.
  • Employ a data-driven approach to identify trends and opportunities for improvement.
  • Design and deliver process improvements and training to support team and individual achievement of metrics.
  • Provide ongoing support through regular 1:1 meetings, monitoring progress, providing training as needed, and ensuring expectations are met and exceeded.
  • Model a data-driven, time-efficient approach to prioritizing and problem-solving complex, cross-functional issues.
  • Ability to remain calm and courteous under pressure and navigate tense situations with grace.
Requirements:
  • Minimum of an Associate's Degree, with 1-2 years of formal technical courses in a PC-related field or applicable experience.
  • 2+ years of direct people management experience with proven success in recruiting and developing new team members.
  • 2+ years of experience with Motorola Solutions' CAD, emergency call handling, mobile video, or CommandCenter Software Solutions.
What We Offer:

At Motorola Solutions, we're committed to providing a comprehensive benefits package, including incentive bonus plans, medical, dental, and vision benefits, 401K with company match, 10 paid holidays, generous paid time off packages, employee stock purchase plan, paid parental and family leave, and more.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity.



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