Customer Service Leader

1 day ago


Rome, Georgia, United States Hannaford Full time
Job Title: Customer Service Leader

Hannaford Supermarkets is seeking a Customer Service Leader to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, leading front-end and service desk/kiosk associates, and ensuring a positive shopping experience for our customers.

Key Responsibilities:
  • Observe and follow all company policies and established procedures.
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
  • Assign fixed activities to front-end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets.
  • Assist in special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards.
Requirements:
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Preferred Requirements:
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.



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