Customer Service Manager

7 days ago

Rome, Georgia, United States Hannaford Full time
Job Title: PT Customer Service Leader

Hannaford Supermarkets is seeking a highly skilled and customer-focused PT Customer Service Leader to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and maintaining a clean and safe store environment.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Lead and motivate front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Assist with special projects and perform other functions as assigned by supervision.
  • Support and comply with all company safety standards, communicating any needed equipment repairs or maintenance work.
  • Secure front-end change drawer at all times when leaving it unattended and protect company assets.
  • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations.
  • Perform cashier and/or bagging functions, as well as service desk/kiosk and bookkeeper functions, as trained.
Requirements:
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
Preferred Requirements:
  • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
  • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
  • Handle cash pickups and change orders as requested and log as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
  • Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
  • Treat all associates with fairness, dignity, and respect, providing recognition of accomplishments and constructive counseling when necessary.

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

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