Bakery Operations Manager

2 weeks ago

Warrington, Pennsylvania, United States Nothing Bundt Cakes #270 Full time
Job Summary

The Nothing Bundt Cakes #270 Bakery Manager/Lead Operator is responsible for directing the team and day-to-day operations, ensuring a superior guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. This role requires a strong leader who can drive sales and profitability while maintaining the highest quality cakes and a warm, welcoming environment.

Key Responsibilities
  • Team Leadership
    • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
    • Recruit and select talent, ensure performance expectations are clearly communicated, and provide proper training to execute responsibilities effectively.
    • Engage frequently with team members to gain insight into workload and progress, address any challenges, and course-correct as needed.
    • Provide continuous coaching and follow-up to develop team members and manage performance, delivering constructive feedback and conducting quarterly reviews.
    • Delineate the role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.
    • Identify future leaders, cross-train team members, and maintain hands-on knowledge of all bakery roles.
  • Business Operations
    • Facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
    • Manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
    • Create and communicate weekly sales productivity goals, cake production plans, and team schedules, adjusting bakery coverage based on changing business trends.
    • Set inventory par levels based on production demand and sales forecasts, monitor stock levels, process weekly supply orders, and conduct monthly inventory.
    • Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld, and all bakery operations adhere to food and health safety standards and NbC policies and procedures.
    • Manage all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.
    • Perform administrative functions, including payroll processing, sales, labor, and product inventory reporting, and basic accounting procedures.
  • Local Marketing
    • Lead proactive community outreach to increase brand visibility in the market and engage in brand-aligned events, responding appropriately to external requests for NbC contributions.
    • Coordinate special event participation with local businesses, schools, and other community organizers.
Core Values and Leadership Competencies
  • Servants Heart
    • Go above and beyond to support and develop the team and create a superior guest experience.
    • Keep the good of the team and guests ahead of personal interests or gain.
    • Lead by example and display humility and empathy for others.
  • Spirit of a Champion
    • Demonstrate an intense drive, a commitment to excellence, and a passion to succeed.
    • Seize 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operate with a sense of urgency, exercise sound judgment, and seek feedback to improve performance.
  • Genuine Connections
    • Project warmth, enthusiasm, and optimism that attracts and energizes others.
    • Build positive, productive relationships and communicate often and openly.
    • Serve as a strong Cake Celebrity/Brand Ambassador in the local community.
Knowledge, Skills, and Abilities
  • Understand basic retail math and P&L principles, including the specific levers that drive sales and profitability.
  • Have the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
  • Lead with an unwavering guest focus and exhibit strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Excel at delegating duties, communicating clear expectations, directing others' work, and managing performance.
  • Be highly organized and resourceful, able to balance multiple priorities, and demonstrate strong follow-up skills.
  • Possess strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Demonstrate strong learning agility, with a passion to grow and excel.
  • Have the ability to perform repetitious, physical tasks that require the strength to lift items of moderate to heavy weight (as much as 50 pounds) and stand for extended periods of time.
Education, Certifications, and Work Experience Requirements
  • High school diploma or GED; post-secondary education is a plus.
  • 1-3 years of leadership experience managing teams, business operations, and the guest experience in the retail, hospitality, or food service industries.
  • Demonstrated success in hiring and developing teams, creating a superior service environment, and achieving financial objectives.
  • Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
  • Foodservice safety training certificate (or required to obtain within 30 days of employment).
  • Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies.
Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

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