Inflight Operations Manager

4 weeks ago

Minneapolis, Minnesota, United States Sun Country Services Inc Full time
Job Title: Inflight Manager

We're seeking a highly skilled and experienced Inflight Manager to join our team at Sun Country Airlines. As a key member of our Inflight Operations team, you will be responsible for overseeing the planning, implementation, and oversight of Inflight Operations.

Key Responsibilities:
  • Maintain a high level of knowledge in Flight Attendant Manual, Department Memos, Service Duties/Responsibilities, Flight Attendant Policies and Procedures, Federal Regulations, and Transportation Security Regulations.
  • Supervise, support, and coach Flight Attendants to ensure compliance with Company policies and Federal Regulations.
  • Interact daily with Flight Attendants and various departments to ensure seamless operations.
  • Mentor, investigate, and determine outcomes of investigations when violations of Company policy and/or Federal Regulations occur.
  • Provide briefings to crews before, during, and after trips.
  • Offer on-call assistance to respond to emergencies or assist with Inflight operations decisions.
  • Attend interdepartmental meetings representing the Inflight Department.
  • Ensure Flight Attendants adhere to Federal Regulations and Flight Attendant Manual compliance.
  • Monitor daily operational performance, research delays, and implement corrective actions to achieve operational performance goals.
  • Conduct audits and quality assurance rides to ensure Flight Attendant compliance with policies and procedures.
Requirements:
  • High School Diploma
  • Three or more years of prior leadership experience
  • Ability to motivate, mentor, lead, coach, and develop a team
  • Ability to comfortably address large groups of people
  • Possess an FAA-issued Flight Attendant Certificate or able to complete Flight Attendant Training Program
  • Experience with union collective bargaining agreement administration
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrates strong organization and time management skills as well as the ability to multi-task
  • Has working knowledge of Part 121 operations, Federal Regulations, and Transportation Security Regulations
Preferred Skills:
  • Previous experience as a qualified flight attendant

Sun Country Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We believe that our strength comes from our people and their array of perspectives. We are committed to providing a safe and inclusive work environment for all employees.

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