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Fitness Operations Manager

1 month ago

Mesquite, Texas, United States Planet Fitness Full time
Job Summary

The General Manager will oversee gym operations to ensure an exceptional member experience and a financially successful club. This role involves leading a team of employees in a positive and motivating manner, with a focus on employee training and development.

Key Responsibilities
  • Recruit, hire, train, and develop a high-performing staff of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness' values and goals.
    • Administration and processing of all weekly/bi-weekly employee payroll.
    • Resolve employee issues or concerns.
    • Manage disciplinary/termination activities.
  • Involved in all front desk-related activities, including:
    • Answering phones in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Taking prospective members on tours.
    • Facilitating all member requests, issues, and questions.
  • Ensure prompt opening/closing of the gym.
  • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
    • Ensure the safety of employees, members, and club property.
    • Determine and communicate equipment repair in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR-related forms and send to Corporate Payroll Team.
  • Track statistics and reports (daily, weekly, monthly, annually).
  • Backup support for any employee who is absent.
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness or comparable experience.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Will occasionally encounter toxic chemicals during shift.
  • Continual reaching with hands/fingers/arms during shift.
  • Occasional climbing, balancing, kneeling, and crouching during shift.
  • Must be able to occasionally lift over 80 pounds.

Compensation: $44,200.00 per year

Join the Planet Fitness team and be part of a dynamic and growing organization that is dedicated to enhancing people's lives with an affordable, high-quality fitness experience. As a General Manager, you will play a key role in shaping the future of our brand and creating a Judgement Free Zone for our members.

With over 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there are plenty of opportunities to grow and develop your career with Planet Fitness.

Our member mission is to provide a tool that can be used by anyone to achieve their fitness goals. As a General Manager, you will be responsible for creating a welcoming atmosphere and ensuring that our members feel inspired and motivated to reach their goals.

Search for a club opportunity near you and join the Planet Fitness team today