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Head of Mechanical Product Support Services

2 months ago

Indianapolis, Indiana, United States Allegion Full time

Head of Mechanical Product Support Services

We are seeking a seasoned professional to oversee and direct a team of product support experts. In this leadership role, you will be tasked with fostering robust relationships, crafting strategic initiatives, and improving the overall client experience through cutting-edge solutions.

Key Responsibilities:

  • Supervise and guide a team of product support leaders and specialists
  • Pinpoint opportunities to elevate the client experience through advanced technologies
  • Formulate and execute a product support strategy that aligns with organizational objectives
  • Engage with cross-departmental teams to utilize client feedback effectively
  • Enhance the efficiency and utilization of mechanical products
  • Remain informed on industry developments and spearhead innovation
  • Establish performance targets and track essential metrics
  • Address customer inquiries and manage escalations
  • Compile and assess reports on customer behavior trends
  • Advocate for change and support corporate initiatives
  • Forge partnerships with other departmental leaders
  • Cultivate a leadership-oriented culture within the team

Qualifications:

  • Bachelor's degree in business management or a related discipline
  • 5+ years of managerial experience in a technical environment
  • Comprehensive understanding of client behavior and technological solutions
  • Exceptional communication and interpersonal abilities
  • Strong analytical and decision-making skills
  • Capability to thrive in a dynamic work setting
  • Proven leadership capabilities
  • Familiarity with customer relationship management systems and knowledge management tools
  • Willingness to travel up to 20%

Why Consider This Opportunity?

  • Prospects for professional advancement and skill development
  • A culture that values work-life balance
  • Attractive benefits package

Join our organization and contribute to creating a safer environment.

About Our Company

We are dedicated to fostering diversity and inclusivity within our workforce, valuing both differences and commonalities to build strong connections with colleagues, clients, and communities. We provide accommodations for individuals with disabilities and ensure equal opportunities for all candidates.