Restaurant Shift Manager

6 days ago


Newport News, Virginia, United States Chick-fil-A Yoder Plaza Full time
Job Overview

We are seeking a highly motivated and experienced Restaurant Shift Manager to join our team at Chick-fil-A Yoder Plaza. This is a full-time position that offers a competitive salary, excellent benefits, and opportunities for professional growth.

About the Role

The successful candidate will be responsible for ensuring seamless operations during their shift, focusing on delivering exceptional customer experiences, driving sales growth, and maintaining high standards of quality and safety. They will also play a key role in developing and mentoring our team members to achieve their full potential.

Responsibilities
  • Customer Experience:
    • Ensure every guest interaction is memorable and remarkable.
    • Foster a culture of Raving Fans by implementing strategies that exceed expectations.
  • Sales and Brand Growth:
    • Drive sales growth through effective customer engagement and upselling techniques.
    • Implement marketing initiatives to increase brand awareness and customer loyalty.
  • Financial Return:
    • Maintain accurate cash handling procedures and minimize losses.
    • Manage financial reports, including opening and end-of-day reconciliations.
  • Quality and Safety:
    • Ensure all food safety protocols are followed, including proper sanitation and equipment maintenance.
    • Conduct regular audits to maintain compliance with FDA and local regulations.
  • Leadership and Development:
    • Develop and mentor team members to achieve their full potential.
    • Cultivate a culture of continuous learning and improvement.
Requirements
  • Experience: 1+ year of restaurant management experience, preferably in a fast-paced environment.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Skills: Strong leadership, communication, and problem-solving skills; ability to multitask and work under pressure.
  • Salary: $45,000 - $60,000 per year, depending on experience and qualifications.


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