Service Desk Representative
4 days ago
**Job Summary:
We are seeking an experienced Service Desk Representative to join our team at O'Gara Coach Company. The successful candidate will provide exceptional customer service, resolve customer complaints, and maintain accurate records of customer interactions.
**Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process customer transactions and handle cash, credit card payments, and other forms of payment.
- Maintain accurate records of customer interactions and update customer information as necessary.
- Collaborate with colleagues to achieve sales and service targets.
- Contribute to a positive and productive work environment by adhering to company policies and procedures.
**Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy when handling cash and credit card transactions.
**Salary:** $48,000 - $65,000 per year, depending on experience and qualifications.
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