Healthcare Referral Coordinator

3 days ago


Buffalo, New York, United States ConnectLife Full time
Job Summary

ConnectLife is seeking a skilled Healthcare Referral Coordinator to join our team in Williamsville, NY. As a key member of our Donor Referral Center, you will be responsible for answering all incoming calls, collecting pertinent patient information, and inputting data into our internal electronic medical record.

Key Responsibilities
  • Answer all incoming calls to the Donor Referral Center and collect pertinent patient information
  • Input data into the internal electronic medical record using dual monitors
  • Communicate with referring sources, hospital staff, and other stakeholders to facilitate donation referrals
  • Coordinate and triage external agency referrals while providing exceptional customer service
  • Maintain overall understanding of organizational operations to handle non-referral calls and provide information to callers
Requirements
  • High school diploma or equivalent required; associate degree or higher in a healthcare-related field preferred
  • Medical terminology and/or medical record review experience required; customer service experience also required
  • 1 year of experience working in a healthcare setting preferred; call center experience also preferred
What We Offer
  • Competitive salary with opportunities for advancement
  • Health insurance, employer-sponsored dental and vision insurance, and life insurance
  • Paid vacation and sick time, 401(k) with 3% employer contribution after one year of service
  • Employee referral bonuses and pet insurance


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