Senior Manager, Workforce Planning and Optimization

3 weeks ago


San Bruno, California, United States Walmart Full time
Job Summary

We are seeking a highly skilled Senior Manager, Workforce Planning to join our team at Walmart. As a key member of our workforce management team, you will be responsible for developing and implementing strategic workforce plans to meet the needs of our contact center.

Key Responsibilities
  • Develop and manage accurate short-term and long-term contact volume forecasts and staffing models to meet service level objectives.
  • Analyze historical data and market trends to forecast demand and adjust staffing levels accordingly.
  • Collaborate with Finance and Operations to align workforce plans with budgetary goals.
  • Oversee the creation of efficient work schedules that balance operational needs with employee preferences and compliance requirements.
  • Monitor real-time adherence and intraday performance, making adjustments to maximize efficiency and maintain service levels.
  • Lead the implementation of tools and processes for real-time tracking and adjustments.
  • Develop and deliver regular reports on workforce metrics, including adherence, occupancy, shrinkage, and service level performance.
  • Analyze data to identify trends, opportunities, and risks, providing actionable insights to senior leadership.
  • Partner with QA and Operations teams to understand and address factors impacting performance.
  • Manage and optimize WFM software and tools, ensuring they meet the evolving needs of the contact center.
  • Stay informed about industry best practices and emerging technologies to keep Walmart Seller Support at the forefront of workforce management.
Requirements
  • Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 4 years' experience in data management, business analytics, statistics, or related area OR 6 years' experience in data analysis, statistics, computer science, or related area.
  • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
  • Proficiency in Workforce Management software (e.g., NICE, Verint, Aspect) and advanced Excel skills.
  • Excellent leadership and team management skills, with a focus on coaching and development.
  • Strong communication and interpersonal skills, with the ability to work collaboratively across teams.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
What We Offer

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.



  • San Bruno, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Workforce Planning and Optimization to join our team at Walmart. This is a critical role that requires a strong background in workforce management, analytics, and leadership.Key ResponsibilitiesWorkforce Planning and Forecasting: Develop and manage accurate short-term and long-term contact volume...


  • San Bruno, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Workforce Planning to join our team at Walmart. As a key member of our Workforce Management team, you will be responsible for developing and implementing workforce planning strategies to optimize our contact center operations.Key ResponsibilitiesDevelop and manage accurate short-term and long-term...


  • San Bruno, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Workforce Planning to join our team at Walmart. As a key member of our workforce management team, you will be responsible for developing and implementing strategic workforce plans to meet the needs of our contact center.Key ResponsibilitiesDevelop and manage accurate short-term and long-term contact...


  • San Bruno, California, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Senior Analyst to join our Workforce Management team at Walmart. As a key member of our operations team, you will play a pivotal role in optimizing our contact center operations through real-time analytics and workforce management strategies.Key ResponsibilitiesDevelop and implement real-time monitoring...


  • San Bruno, California, United States Walmart Full time

    Job Title: Senior Workforce AnalystWe are seeking a highly skilled Senior Workforce Analyst to join our Seller Support WFM team. In this role, you will play a pivotal role in optimizing our contact center operations through real-time analytics and workforce management strategies.Key Responsibilities:Ensure effective operations and achievement of performance...


  • San Francisco, California, United States Nutanix Full time

    About the RoleNutanix is seeking a Strategic Workforce Planning Lead to join our dynamic People Team. As a key member of our HR organization, you will play a critical role in shaping the future of our workforce and influencing key business decisions.Key ResponsibilitiesDevelop and manage workforce models and forecasts to ensure Nutanix is well-prepared for...


  • San Jose, California, United States F. Hoffmann-La Roche Gruppe Full time

    About the RoleWe are seeking a highly skilled Senior Shared Services Specialist-Workforce Management to join our team at Roche. As a key member of our Roche Services and Solutions PST team, you will play a critical role in overseeing operational activities across three regions, ensuring optimal forecasting, scheduling, and staffing levels to meet service and...


  • San Ramon, California, United States Five9 Full time

    Job DescriptionFive9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Our team-first culture enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.We...


  • San Bruno, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Senior Analyst to join our Seller Support Organization. As a key member of our team, you will play a pivotal role in optimizing our contact center operations through real-time analytics and workforce management strategies.Key ResponsibilitiesEnsure effective operations and achievement of performance goals.Develop...


  • San Bruno, California, United States Walmart Full time

    Job Title: Senior Product ManagerAt Walmart, we are seeking a highly skilled Senior Product Manager to join our team. As a Senior Product Manager, you will be responsible for developing and executing product strategies that drive business growth and customer satisfaction.Key Responsibilities:Develop and execute product roadmaps that align with business...


  • San Bruno, California, United States Sam's Club Full time

    Job Title: Senior Manager, Digital MediaJoin Sam's Club, a leading membership-based warehouse club, as a Senior Manager, Digital Media. In this role, you will play a key part in shaping the strategic direction of our mobile application portfolio.Key Responsibilities:Develop and execute comprehensive strategies to optimize app performance, enhance user...

  • Senior Data Architect

    3 weeks ago


    San Bruno, California, United States LatentView Analytics Full time

    Job SummaryWe are seeking a highly skilled Senior Data Engineer to lead our data architecture team. As a key member of our organization, you will be responsible for designing, implementing, and overseeing our data solutions. Your expertise will be crucial in guiding our team and collaborating with stakeholders to drive innovation and deliver data-driven...


  • San Bruno, California, United States Walmart Full time

    Job Title: Senior Manager, Data ScienceAt Walmart, we are seeking a highly skilled Senior Manager, Data Science to join our team. As a key member of our E2E eComm Capacity Planning team, you will play a critical role in setting Supply Chain strategy for Walmart.Key Responsibilities:Develop and design data-driven and strategic initiatives that optimize...


  • San Francisco, California, United States Samsara Full time

    About SamsaraSamsara is a pioneer in the Connected Operations Cloud, empowering organizations to harness IoT data and improve their operations. Our mission is to enhance safety, efficiency, and sustainability in the physical operations that power our global economy.Job SummaryWe are seeking an experienced Senior Product Manager to lead the development of the...

  • Product Manager

    2 days ago


    San Bruno, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Product Manager to join our team at Walmart Connect. As a key member of our Display Ad Serving and Optimization team, you will be responsible for driving the development and launch of industry-defining omni-channel ad platforms that enable Walmart suppliers to reach shoppers with relevant ads and high-performing...


  • San Francisco, California, United States US Tech Solutions Full time

    Workforce Architecture Operations ManagerUS Tech Solutions is seeking a highly motivated and detail-oriented Workforce Architecture Operations Manager to drive efficiency, ensure data accuracy, and provide operational support for Workforce Architecture programs and service lines.Key Responsibilities:Oversee the collection, cleaning, and validation of...


  • San Bruno, California, United States Kaiser Permanente Full time

    Job Summary:As a Senior Physical Therapist at Kaiser Permanente, you will play a vital role in providing high-quality physical therapy services to patients in our outpatient setting. You will be responsible for evaluating patients, developing and implementing treatment plans, and collaborating with other healthcare professionals to ensure optimal patient...


  • San Jose, California, United States United Software Group Full time

    Position: Senior Product Manager for Search Engine Optimization Location: Remote (United States)Job Description: SpecializationProduct Management: Senior Business Consultant Role and OpportunityThe Search Engine Optimization (SEO) team defines and builds features that optimize the way search engines crawl, index, and rank client pages. We help our...


  • San Bruno, California, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Senior Manager, Data Science to join our team at Walmart. As a strategic partner, you will work closely with cross-functional teams to drive business growth and improve operational efficiency through data-driven insights.Key ResponsibilitiesDesign, develop, and implement state-of-the-art data models and solutions to...


  • San Jose, California, United States United Software Group Full time

    Job Title: Senior Product Manager - SEO Traffic Optimization Job Summary: We are seeking a Senior Product Manager to optimize our landing pages to increase SEO traffic at United Software Group. The successful candidate will have had experience doing similar work in SEO, Paid Search or Performance Marketing. Key Responsibilities: * Develop and execute...