Senior Card Services Specialist

4 days ago

Chicago, Illinois, United States Byline Bank Full time
About Byline Bank

Byline Bank is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors, and consumers. With approximately $9.6 billion in assets and 46 branch locations throughout the Chicago and Milwaukee metropolitan areas, Byline Bank offers a broad range of commercial and community banking products and services.

Best Places to Work

Byline Bank has been recognized as one of the Best Companies to Work for in the Midwest by U.S. News & World Report and one of the Best Workplaces in Illinois by Best Companies Group and Illinois SHRM. We have also been named one of the America's Best Small Employers by Forbes.

About the Opportunity

We are seeking motivated professionals who are ready to contribute to a growing organization and be part of a supportive, inclusive team. As a Sr. Card Services Specialist, you will be responsible for performing necessary functions to explain, promote, establish, and maintain credit and debit accounts and services.

Key Responsibilities
  • Process ATM, debit card, Zelle, online banking transactions and ACH disputes in accordance with Regulation E, Mastercard liability, and NACHA rules.
  • Process general ledger transactions.
  • Review daily reports and perform maintenance as needed.
  • Monitor and process requests from work queues and department emails.
  • Assist incoming callers to the department's hotline.
  • Maintain focus with the progress of individual and department goals.
  • Be available to assist fellow team members with card-related inquiries and problem-solving.
  • Recognize the need for additional training within the Card Services department and work directly with the Card Services Team Lead or Supervisor to develop and implement procedures, guides, and/or FAQs.
  • Continuously evaluate processes and procedures and suggest methods for efficient dispute processing and daily task completion.
  • Ensure all department documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as it pertains to this position, including completion of required compliance training.
Qualifications
  • Associate degree or equivalent, preferred.
  • 2+ years banking experience, preferred.
  • 2+ years of Regulation E, Mastercard Liability, and NACHA experience required.
  • Proficiency in Microsoft Office Suite.
  • Must be outgoing, have excellent customer service skills, and the ability to work in a fast-paced environment.
  • Strong analytical, logical reasoning, and problem-solving skills.
  • Excellent communication skills both verbally and in writing.
  • Bilingual in Spanish is a plus.
Work Environment

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

Compensation and Benefits

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels. The anticipated hourly range for this position is between $24.04 to $28.85. In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off, and much more. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs.

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