Security Ambassador

**Job Summary**

This role provides assistance, direction, and concierge services to patients and visitors at Dana-Farber Cancer Institute. The incumbent will interact with patients, visitors, and staff in a professional manner, creating a positive image as the initial point of contact.

**Key Responsibilities**

• Provide high-level customer service by interacting with patients, visitors, and staff in a proactive, friendly, and helpful manner.
• Welcome and acknowledge visitors, patients, and staff, providing information and directions as needed.
• Assist individuals with disabilities and/or mobility issues with obtaining transportation and other services.
• Communicate specific patient, visitor, and staff requests accurately to other departments to ensure complete follow-up.
• Help coordinate patient transportation out of the hospital as needed.
• Maintain assigned post area in a clean and orderly fashion.
• Provide a security presence, including conflict resolution, access control, and requesting services.
• Report and keep current on security issues and concerns.
• Provide support to Security field services during emergencies and other events as needed.

**Requirements**

• High School Diploma or GED required.
• One year of customer service experience; two years of experience in healthcare or hotel settings preferred.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain certification in CPR/AED/First Aid.
• Excellent communication skills, friendly and outgoing with a commitment to service.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.