Revenue Protection Specialist

3 days ago

Philadelphia, Pennsylvania, United States Exelon Services, Inc. Full time
Join Our Team as a Revenue Protection Technician

We're seeking a skilled Revenue Protection Technician to join our team at Exelon Services, Inc. As a key member of our team, you will be responsible for providing exceptional service to our customers while ensuring the safe and efficient delivery of gas and electric services.

Key Responsibilities:
  • Turn-on and shut-off services, theft of service investigations, meter work, and gas and electric emergencies.
  • Work extended hours, including 24/7 coverage during storms or other energy delivery emergencies.
  • Interact with customers on a one-on-one basis, providing excellent written and oral communication skills.
  • Report to any location throughout the PECO territory, including Bucks, Montgomery, Delaware, Chester, and Philadelphia.
  • Previous electric and/or gas work required, with the ability to climb and work off a ladder, work out of a bucket truck, and from a roof.
  • Basic computer skills, which would enable you to operate MDT equipment, and the ability to identify, investigate, and resolve issues involving theft, hazardous conditions, and/or theft of service.
  • Must have basic electric theory knowledge and the ability to apply this knowledge to actual situations, understand the gas and electric metering system and process, and recognize illegal connections and tamper conditions.
  • The ability to prepare documentation (theft reports) and be prepared to testify in court when applicable, and work effectively by yourself or with other members of the Revenue Protection team.
Requirements:
  • Minimum of 3 years demonstrated experience in Gas or Electric field operations or equivalent.
  • Valid drivers license and able to obtain and maintain a DOT medical certificate.
  • Excellent written and oral communication skills.
  • Ability to work in stressful environments involving gas or electric emergencies.
  • Ability to interact with customers on a one-on-one basis.
  • Willing to report to any location throughout the PECO territory.
  • Previous electric and/or gas work required.
  • Ability to climb and work off a ladder.
  • Ability to work out of a bucket truck and from a roof.
  • Basic computer skills, which would enable you to operate MDT equipment.
  • Ability to identify, investigate, and resolve issues involving theft, hazardous conditions, and/or theft of service.
  • Must have basic electric theory knowledge and ability to apply this knowledge to actual situations.
  • Must understand the gas and electric metering system and process.
  • Understand the proper standards for setting meters and making connections from customer equipment to PECO lines.
  • Must have the ability to recognize illegal connections and tamper conditions; and be able to safely remove these hazards.
  • The ability to prepare documentation (theft reports) and be prepared to testify in court when applicable.
  • The ability to work effectively by yourself or with other members of the Revenue Protection team.
  • Experience with residential metering and services.

We offer a competitive compensation package, excellent benefits, and the opportunity to build a rewarding career with Exelon Services, Inc. If you're a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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