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Assistant General Manager

1 month ago

Tulsa, Oklahoma, United States Crunch Fitness Full time
Assistant General Manager Job Description

Crunch Fitness is seeking an experienced Assistant General Manager to join our team at Undefeated Tribe. As a key member of our leadership team, you will assist the Managing Partner with daily club operations, including sales success, member satisfaction, and facility cleanliness.

Key Responsibilities:
  • Recruit, hire, train, and develop a high-performing staff to maintain proper staffing levels.
  • Monitor and scorecard staff performance to meet or exceed expected KPI standards.
  • Lead by example by delivering personal and team performance targets.
  • Manage team member performance standards, with ongoing development, training, and coaching.
  • Impact member retention by delivering the "Wow 10-Member Experience".
  • Assist and support the General Manager in areas such as scheduling, labor management, member service resolution, and lead generation.
Requirements:
  • 2 years of fitness facility and/or customer service-oriented management experience.
  • Experience executing objectives quickly and effectively, including achieving KPIs.
  • Experience leading and/or supervising employees preferred.
  • CPR/AED certification required (can be obtained within 30 days of hire).
  • Understanding of labor control, optional staffing levels, and controls overtime.
  • Ability to maintain high standards at the gym.
  • Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions.
  • Clear communication skills, demonstrating confidence.
Benefits:
  • Salaried Flexible PTO.
  • Paid Holidays.
  • Subsidized health insurance coverage (health, dental, vision) for full-time positions.
  • Employer Paid Basic Life and AD&D.
  • HSA.
  • Short-term disability.
  • Voluntary Supplemental Life Insurance for employee, child, and spouse.
  • Free gym membership.
  • 10 days sabbatical after 5th year of employment.
  • Yearly contest winners have the opportunity to go to tropical destinations (for select roles).
Travel:

Not required.

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.