Total Loss Recovery Specialist

3 days ago


Toledo, Toledo, United States Kemba Cincinnati Credit Union Full time
About Kemba Credit Union

Kemba Credit Union is a not-for-profit organization based in West Chester, Ohio. We have been recognized as a top place to work in Cincinnati for five consecutive years. Our success is built on hiring the best people, and we believe that every team member makes a difference in the lives of our members and the communities we serve.

Job Summary

We are seeking a Total Loss Specialist to join our team. This role is responsible for performing Member Solutions activities associated with total loss claims. The successful candidate will help minimize the Credit Union's losses from total loss claims and handle all calls from members with total loss claims.

Key Responsibilities
  • Takes phone calls from members for total loss claims and from agents when the members' vehicle has been deemed a total loss.
  • Assists members in processing total loss claims with their insurance company and guides them through the process.
  • Files GAP claims on behalf of members.
  • Assists members in resolving any unpaid balance resulting from the total loss.
  • Helps members resolve issues from any complications that may arise from a total loss.
  • Posts total loss checks to loans.
  • Releases liens and sends lien release letters to insurance companies.
Requirements
  • High school graduate or equivalent.
  • Knowledge of Member Solutions (Collections) procedures and related laws and regulations.
  • Previous Member Solutions (Collections) experience with a full-service financial institution is helpful.
  • Excellent communication, telephone, and public relations skills.
  • Ability to work well independently and in stressful situations.
  • Ability to operate related computer applications and other business equipment.
What We Offer

As a Total Loss Specialist at Kemba Credit Union, you will enjoy a range of benefits, including:

  • Generous PTO, including Birthday PTO.
  • Education Assistance.
  • Ample Growth Opportunities.
  • 401k Plan with Match Up To 5%.
  • 11 Paid Holidays.
  • Company Paid Group Life Insurance, STD, & LTD.
  • Affordable Insurance Plans.
  • And Much More.


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