Total Loss Claims Specialist
1 week ago
Kemba Credit Union is a not-for-profit organization based in West Chester, Ohio. We have been recognized as a top place to work in Cincinnati for five consecutive years. Our success is built on hiring the best people, and every team member makes a difference in the lives of our members and the communities we serve.
Position PurposeWe are seeking a skilled Total Loss Claims Specialist to join our team. This role is responsible for minimizing the Credit Union's losses from total loss claims and handling all calls from members with total loss claims. The successful candidate will negotiate total loss payments with insurance companies and members, assist with GAP claims, and ensure the Credit Union's professional image is maintained.
Essential Functions & Basic Duties- Takes phone calls from members for total loss claims and from agents when the member's vehicle has been deemed a total loss.
- Assists members in processing total loss claims with their insurance company and guides them through the process.
- Files GAP claims on behalf of members.
- Resolves issues related to unpaid balances resulting from total losses.
- Posts total loss checks to loans and releases liens.
We are looking for a high school graduate or equivalent with previous experience in Member Solutions (Collections) and knowledge of related laws and regulations. The ideal candidate will have excellent communication, telephone, and public relations skills, as well as the ability to work well independently and in stressful situations.
What We OfferKemba Credit Union offers a competitive benefits package, including generous PTO, education assistance, ample growth opportunities, and more. This is an in-person position, and we are committed to maintaining a professional image.
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