Complaint Tracking and Resolution Professional

3 weeks ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time
Join Our Team

Are you passionate about delivering exceptional customer service and working collaboratively with teams? Do you have 2+ years of experience in mortgage servicing and a strong understanding of the entire mortgage process?

We're seeking a highly motivated Servicing Escalation Resolution Specialist to join our team at United Wholesale Mortgage. As a key member of our team, you'll work closely with vendors and internal stakeholders to resolve complaints and issues related to mortgage servicing.

You'll need excellent customer service and communication skills, as well as proficiency in MS Office and pivot tables. Plus, you'll enjoy a range of benefits, including paid time off, additional parental and maternity leave benefits, adoption reimbursement, and more.

**Requirements:

  • 2+ years of experience in mortgage servicing
  • Strong understanding of the entire mortgage process
  • Strong understanding of sub-servicing relationships
  • Excellent customer service and communication skills
  • Analytical skills
  • Proficient in MS Office; Word, Excel and Outlook
  • Proficient in pivot tables, charts and graphs
  • Ability to multi task in a fast pace environment
  • Positive attitude
  • Ability to work independently
  • High School Diploma

**Estimated Salary:** $70,000 - $90,000 per year, depending on location and experience.



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