Support Specialist

3 days ago


West Palm Beach, Florida, United States Ironwear Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Ironwear. The successful candidate will work closely with customers, sales teams, and internal personnel to provide exceptional customer service, maintain customer relationships, and address product-related inquiries.

This role offers a unique blend of customer-facing and technical skills, making it an exciting opportunity for those who enjoy problem-solving and working in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat.
  • Evaluate and process customer orders for accuracy.
  • Collaborate with the processing team and account managers to resolve customer issues.
  • Process paperwork for customer orders, returns, and backorders.
  • Collect and maintain accurate customer data in our systems.

Requirements:

  • Excellent communication and interpersonal skills.
  • Basic knowledge of company products and services.
  • Proficient in Microsoft Office Suite.
  • Ability to work in a fast-paced environment.

Estimated Salary Range: $50,000 - $65,000 per annum, depending on experience.

Benefits:

  • Comprehensive Health Insurance
  • 401(k) Matching Program
  • Paid Vacation and Sick Leave
  • Free Parking and On-site Amenities
  • Professional Development Opportunities


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