Shift Manager

2 days ago


Moss Point, Mississippi, United States Wendy's Full time
Job Title: Shift Supervisor

At Wendy's, we're looking for a skilled Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for supervising operational activities during non-service hours and assisting exempt management in supervision during service hours.

Key Responsibilities:
  • Supervise open and close activities during non-service hours.
  • Provide work direction to crew members.
  • Address performance problems of crew members that require immediate attention.
Accountabilities:
  • Monitor product quality and take corrective action where necessary.
  • Follow store cleaning plan.
  • Monitor positional and service line organization.
  • Monitor service times and determine efficiency.
  • Exhibit a positive customer service attitude at all times.
Controls:
  • Follow flowcharts, prep projections, and build-to charts.
  • Monitor labor usage against sales readings and recommend corrective action to General Manager where necessary.
  • Follow store plans as set by the unit manager.
  • Control food cost by minimizing waste.
Training and Performance Management:
  • Assist in training and cross-training of positional skills, as directed by the unit manager.
Policies and Procedures:
  • Follow all procedures in the Operational Procedures Manual.
  • Ensure time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible.
  • Adhere to cash control and banking policies, know register procedures.
  • Maintain safe working conditions by following all safety and security policies and procedures; notify unit manager of any accident or injury.
  • Ensure dress policy is followed at all times.
  • Follow all maintenance procedures and Preventative Maintenance Schedule duties.
Employee Relations:
  • Use consistent and appropriate practices in carrying out supervision and work direction accountabilities.
  • Alter the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.
Employment Standards:
  • Thorough knowledge of Wendy's Operational Procedures and Standards.
  • High School graduate or equivalent educational certificate.
  • At least 1 year of experience in the restaurant industry.
  • Must be at least 18 years of age.


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