Sales and Service Team Member
3 days ago
Pet Food Express is a customer-centric company that prides itself on providing exceptional service to pet owners. We are passionate about pets and people, and we strive to create an inclusive environment where everyone can learn and grow.
Job DescriptionWe are seeking a highly motivated and customer-focused Sales and Service Team Member to join our team. In this role, you will be responsible for creating a welcoming environment by greeting customers, connecting them to Sales Consultants, and maintaining warehouse and understock to company standard. You will also process products to be floor ready, support cashiering and pet wash operations, and assist with other projects as directed.
Key Responsibilities- Create a Welcoming Environment
- Greet customers when on the sales floor and connect them to Sales Consultants as appropriate.
- Learn and Grow
- Participate in training and continuous educational programs to develop your pet knowledge and build customer service skills.
- Stay up to date about new products and the pet community.
- Operate Efficiently
- Maintain warehouse and understock, including both merchandise and non-merchandise, to company standard to enable efficient replenishment.
- Process product to be floor ready, reducing replenishment hours and ensuring a well-stocked sales floor.
- Support cashiering and pet wash operations.
- Assist with other projects as directed, including daily inventory, pricing, markdowns, merchandise returns, and planogram changes.
- Assist in housekeeping of sales floor, warehouse and store areas and communicate any maintenance needs.
- Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink.
- Other duties as assigned.
We value potential over experience and look for candidates who possess a passion for pets and people. The ideal candidate will have a warm and welcoming personality, excellent customer service skills, and a genuine desire to provide a high level of service to all customers. Additionally, the candidate should be able to work in a fast-paced environment, remain calm under pressure, and demonstrate initiative.
- Able to lift, move and carry up to 50 pounds while using the appropriate lifting techniques and following all safety rules.
- Able to climb and balance using a ladder and/or step stool.
- Able to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.
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