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Server Support Specialist

2 months ago

Nashville, Tennessee, United States Randstad Full time

Job Summary:

At Randstad Digital, we are seeking an experienced Server Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our enterprise applications.

Responsibilities:

  • Work with a development team to install, configure, and maintain enterprise applications.
  • Provide support for application-related issues, troubleshooting and resolving software problems.
  • Monitor application performance, ensuring availability and identifying potential issues.
  • Plan and execute software updates and upgrades.
  • Develop and maintain backup and recovery procedures for applications.
  • Implement and manage security measures to protect applications.
  • Create and maintain documentation for application configurations, procedures, and troubleshooting guidelines.
  • Provide technical support to end-users for desktop, laptop, and peripheral issues as needed.
  • Respond to and resolve technical incidents and service requests promptly.
  • Use collaborative development tools and IT tracking systems, including Team Foundation Server (TFS), Development Operations (DevOps), Zendesk, and ServiceNow.
  • Install, configure, and troubleshoot software applications and operating systems on desktops and laptops when required.
  • Provide remote support to users in different locations using remote desktop tools and technologies.
  • Collaborate with other IT team members to resolve complex technical issues and implement IT projects.

Qualifications:

  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: No Degree Required

Skills:

  • VMWARE (2 years of experience is required)

Equal Opportunity Employer:

Randstad Digital is an equal opportunity employer and welcomes people of all abilities. We are committed to providing a fair and inclusive hiring process and work environment.

Benefits:

We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).