Customer Service Representative

3 weeks ago


Long Beach CA USA, United States Lowe's Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lowe's. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and maintaining a clean and safe store environment.

Key Responsibilities
  • Customer Service: Provide SMART customer service at all times, execute Lowe's customer service policies, procedures, and programs.
  • Assist Customers: Seek out customers to understand their needs, assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
  • Process Transactions: Use a cash register to process sales transactions, returns, and refunds according to company guidelines.
  • Stock and Inventory: Prepare register area at the beginning and end of shift, confirm functionality of registers and scanners, and stock register supplies.
  • Security and Safety: Monitor merchandise entering and leaving the store, detect common signs of shoplifting, and promptly communicate them to management and/or Asset Protection.
  • Store Maintenance: Maintain a clean and safe store environment, adhere to all safety requirements, and ensure compliance with housekeeping standards and programs.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1 to 2 years of retail experience as a cashier, 1 to 2 years of experience identifying and selling products based on customer needs, and 1 to 2 years of supervisory experience in any field.
  • Skills: Excellent customer service skills, ability to work in a fast-paced environment, and strong communication skills.
What We Offer

We offer a competitive hourly rate of $19.05 per hour, opportunities for career growth and development, and a comprehensive benefits package. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.



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