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Travel Experience Specialist

2 months ago

Wichita, Kansas, United States Newport Associates Full time

Job Title: Travel Experience Specialist

Job Type: Full-time or Part-time

Location: Remote (Work from Home)

Job Description:

We are seeking a highly motivated and customer-focused Travel Experience Specialist to join our team at Newport Associates. As a key member of our team, you will be responsible for delivering exceptional customer service and creating unforgettable travel experiences for our clients.

Key Responsibilities:

  • Concierge-Level Service: Provide high-touch premium concierge-level service to our clients, from the inception to the completion of their journeys.
  • Responsive Communication: Respond promptly to client inquiries and ensure excellent communication and customer satisfaction.
  • Booking Expertise: Research and book a wide range of travel packages, including airfare, hotels, tours, cruises, car rentals, and event tickets, utilizing top suppliers.
  • Technology Mastery: Become proficient in using multiple web-based booking engines and travel resources to enhance efficiency and effectiveness.
  • Pricing and Payment: Handle pricing and cost calculations for changes or additional trip fees, provide e-tickets, and facilitate credit card payments.

Qualifications:

  • No Experience Necessary: We provide comprehensive training to equip you with the skills needed for success.
  • Customer Service Excellence: Exceptional customer service abilities with a commitment to delivering memorable experiences.
  • Communication Skills: Superior written and verbal communication skills to effectively interact with clients and partners.
  • Organizational Skills: Strong organizational abilities with the capability to prioritize and multitask in a dynamic environment.

Benefits:

  • Flexible Schedule: Enjoy the freedom of a flexible work schedule, allowing you to balance work and personal commitments.
  • Agent Certification: Gain valuable industry knowledge and official certification as a travel professional.
  • Employee Discounts: Access exclusive discounts on travel services, ensuring you experience the joy of travel firsthand.

About Newport Associates:

Newport Associates is a leading provider of travel services, dedicated to delivering exceptional customer experiences. We are committed to providing our clients with unparalleled service, expertise, and value.