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Personal Insurance Account Specialist

2 months ago

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Job Overview

Company Background

Established in 1948, Seltzer Group Partners LLC is dedicated to providing individuals and businesses with premier insurance solutions, exceptional risk management strategies, and insightful industry guidance. Our goal is to transform our clients' perceptions of insurance and risk management, allowing us to offer comprehensive coverage that safeguards their most valued assets.

Position Title: Personal Insurance Account Specialist

Role Summary:

The Personal Insurance Account Specialist is responsible for overseeing all facets of personal insurance accounts, which includes servicing, advising, retaining, and cross-selling personal insurance products in alignment with agency protocols and standards.

Key Responsibilities:

  • Engage with current clients through inbound and outbound communications to assist those considering policy cancellations or seeking re-evaluations of their insurance coverage, providing guidance on existing and potential coverage options.
  • Handle calls promptly and courteously, delivering effective customer service while advising clients on their current coverage and additional options available.
  • Proactively work to retain accounts by following up on cancellations and Broker of Record letters, adhering to agency guidelines.
  • Identify new sales opportunities through networking, referrals, and inquiries for additional lines of coverage.
  • Document all client interactions in the agency management system, attaching relevant emails and documents as per agency procedures.
  • Input data into the system for account management, document preparation, and policy adjustments according to agency standards.
  • Communicate with clients and insurance companies to gather information or update them on account statuses or changes.
  • Verify application information to ensure coverage accuracy, correcting any discrepancies as needed.
  • Advise clients on coverage and policy modifications, provide insurance quotes, and accurately complete applications. Requote and remarket as necessary.
  • Prioritize placing business with core insurance carriers.
  • Collect necessary information for quotes, input data into quoting software, and counsel clients on the most suitable products for their needs.
  • Process account transactions, including quotations, applications, and binders for new and rewritten business.
  • Update and manage existing policies and claims in the agency management system to reflect any changes in coverage.
  • Assist clients with billing inquiries and payment processing as required.
  • Complete assigned daily and monthly reports accurately.
  • Represent the agency professionally and ethically, maintaining a positive image.
  • Foster effective relationships with clients, colleagues, insurance carriers, and business partners, upholding the agency's ethical standards.
  • Ensure confidentiality of company and client information.
  • Perform any additional duties as assigned.

Qualifications:

  • High School Diploma required.
  • At least 1 year of relevant experience in personal lines account management or customer service.
  • Pennsylvania Property and Casualty License required; Life and Health Insurance License preferred.
  • Familiarity with insurance coverage forms, carrier products, and basic underwriting guidelines.
  • Ability to utilize company software and programs for account servicing.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with agency management systems, preferably Applied Epic.
  • Knowledge of customer service principles and sales techniques.
  • Exhibit a positive demeanor in all interactions with clients and team members.
  • Strong verbal and written communication skills.
  • Effective listening and speaking abilities.
  • Capable of managing time efficiently.
  • Ability to organize, plan, and prioritize tasks effectively.
  • Willingness to take direction and work independently or collaboratively.

Work Schedule: Monday to Friday, standard business hours.

Benefits:

  • Competitive salary.
  • Health, dental, and vision insurance.
  • Disability coverage.
  • 401(k) retirement plan.
  • Paid time off.
  • Paid holidays.