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Patient Registration Specialist

2 months ago


Eaton, Ohio, United States Kettering Health Full time

Job Summary:

Kettering Health is seeking a highly skilled and customer-focused Patient Registration Specialist to join our team. As a key member of our healthcare team, you will be responsible for ensuring a seamless and efficient patient registration experience.

Key Responsibilities:

  • Registration and Scheduling: Register patients while demonstrating exceptional customer service and effective communication skills.
  • Financial Clearance: Review all scheduled outpatient visits to ensure patients have been screened for discounts and discuss payment arrangements and options.
  • Account Management: Assist patients with the completion of Financial Assistance Forms, HCAP Applications, and Medicaid Applications (if applicable).
  • Quality and Compliance: Review patient accounts for quality and confirmation, and demonstrate the ability to update all aspects of a patient account.
  • Compliance and Knowledge: Demonstrate knowledge of all compliance or legally required registration forms, consents, literature, and documents.

Requirements:

  • Education: High school diploma required; one or more years of medical office or customer service experience preferred.
  • Skills: Excellent written and oral communication skills; ability to learn site-specific patient processing software; computer literate and proficient in Microsoft Office Suite.
  • Personal Qualities: Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner.