Executive Director of Entertainment Operations
2 months ago
Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high-volume, fast-paced, growing family entertainment center.
The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.
As the General Manager, you are responsible for the overall operation of the center including; meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.
Key Responsibilities- Oversee day-to-day operations of the entertainment center
- Develop and implement location-based goals and initiatives to support business strategy and achieve corporate goals
- Ensure adherence to core standards, HR policies, training, and safety requirements
- Evaluate and improve operations and financial performance
- Manage department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes
- Train and manage department managers to ensure product and guest service standards are met throughout the location
- Work closely with department managers and corporate staff to implement revenue-driving initiatives including:
- League sales and development
- Seasonal promotions
- Restaurant promotion
- Lead a salaried management team of 8-10
- Oversee a team of hourly team members to exceed guests' expectations
- Two or more years of experience in general management
- Experience in a high-volume environment
- Experience in Hospitality and/or Food & Beverage is a plus
- Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays
- Previous experience with an ability to manage costs including labor costs
- Health & 401k Benefits
- Bonuses
- Paid-Time Off
- Profit-Sharing
- Free access to entertainment facilities
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