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Restaurant Operations Manager

2 months ago

Glendale Heights, Illinois, United States MJG Enterprises Full time
Assistant Manager Job Description

The Assistant Manager plays a crucial role in ensuring the success of our restaurant operations. Reporting directly to the Restaurant General Manager, this individual is responsible for managing daily operations, financial controls, and team development to drive sales, profitability, and employee retention.

Key Responsibilities:

  • Lead and motivate the restaurant team to deliver exceptional guest experiences, ensuring fast and friendly service in a clean and welcoming environment.
  • Supervise and train team members on restaurant stations, products, processes, and policies, promoting a culture of excellence and customer satisfaction.
  • Implement marketing plans, manage inventory, and apply financial reports to enhance restaurant results, working closely with the Restaurant General Manager.
  • Ensure compliance with government regulations, BKC Market Policy, employment law, food safety, and BKC Security Policy, maintaining a safe and healthy work environment.
  • Recruit, hire, train, and retain effective team talent, making decisions or recommendations on hiring and advancement, as well as discipline and terminations.
  • Available to work evenings, weekends, and holidays, with a focus on prompt and regular attendance for assigned shifts, meetings, and training.

Minimum Qualifications:

  • Must be at least eighteen (18) years of age.
  • High School Diploma or GED required, some college preferred.
  • 1 year of experience working in the quick service restaurant industry in management.
  • Completion of all BKC certification programs.
  • Demonstrates English language proficiency, leadership skills, and a formal understanding of the quick service industry and the core customer.
  • Recognizes and solves routine problems, develops knowledge and skills in basic tasks, practices, and procedures within own area.
  • English Language Preferred.
  • Willingness to Travel Preferred.
  • Responsible to answer cell phone at all times.