Senior Technology Systems Specialist
1 week ago
We are seeking a highly skilled Senior Technology Systems Specialist to join our Enterprise Information Technology team at Sarasota County. As a key member of our team, you will be responsible for leading the installation, technical system support, and maintenance of all technology systems that support the Emergency Operations Center (EOC).
Key Responsibilities- Lead the technical support, installation, and ongoing maintenance of the E911 system, including circuits, call answering equipment, call transfer equipment, ANI/ALI functionality, E911 telecommunications systems, visual call information, and storage devices.
- Serve as a point of contact for all configuration and support issues for all technology at the EOC, including computer-aided dispatch (CAD) software with a primary focus on CAD applications and CAD interfaces.
- Support the maintenance of hardware and software infrastructure affecting the Public Safety Radio System and related network connectivity in the EOC.
- Create and support the development of technical and operational procedures and policies; design system performance data collection processes; implement performance measures and benchmarks, and conduct quality assurance on all related technology components utilized in the EOC.
- Develop short- and long-term lifecycle planning to optimize system performance and prepare for emerging trends and future operational requirements.
- Maintain an inventory of 911 Center technology and equipment and certify its use on the system. Act as liaison with governmental and private organizations and promote interoperability between internal agencies and outside systems.
- Design training manuals or guides and conduct training for new or changing technology components.
- Participate in the budget process by making recommendations for technology located at the EOC. May be required to complete an independent analysis and conduct research to support recommendations.
- Minimum of 4-year related degree with 2 years of related experience.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or other relevant field with 2 years of related experience.
- Master's degree with 1 or more years of related experience.
- Valid Florida driver's license.
Sarasota County is a Tobacco-Free/Drug-Free Workplace. We celebrate and value the experiences, backgrounds, perspectives, talents, and strengths that make us different. Our vision is to attract, develop, retain, and engage a talented workforce broadly representative of the citizens and communities we serve.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members.
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