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Aircraft Ground Service Specialist

2 months ago


Scottsdale, Arizona, United States Signature Flight Support Corporation Full time

Job Overview

Signature Flight Support Corporation is a premier global provider of aviation services, boasting over 220 locations and a workforce of 6,000 dedicated professionals worldwide. Our team members benefit from a comprehensive range of perks, including health and wellness options, a generous 401k matching program, paid time off, educational assistance, and endless opportunities for professional growth and training.

The Line Service Technician (LST) plays a crucial role in customer service, executing various tasks that ensure the safe delivery of requested services for general aviation aircraft, crews, and passengers. An LST is responsible for operating ground service equipment and applying knowledge of company policies and procedures to provide efficient and outstanding service to clients and guests at the fixed base operation (FBO).

Key Responsibilities:

  • Collaborate as part of a team to deliver safe and efficient aircraft services while fostering a welcoming environment for customers and guests.
  • Work closely with coworkers, clients, vendors, and aircraft crews to meet customer service requirements, ensuring effective communication through various channels to achieve operational goals.
  • Provide requested services for aircraft as directed by management or clients, including fueling, de-icing, lavatory services, ground power, potable water services, parking, marshalling, catering delivery, and towing.
  • Operate and maneuver ground service equipment such as fuel trucks, de-icing vehicles, ground power units, tugs, and stair trucks.
  • Promote and deliver general aviation services to crew members, customers, and other guests.
  • Maintain safe, clean, and secure ramp areas and operational environments.
  • Transport passengers and/or cargo using shuttle vehicles.
  • Handle luggage and cargo loading and unloading from aircraft and the FBO.
  • Conduct fuel handling operations, including quality control, inventory management, and maintaining accurate documentation.
  • Exhibit professional and friendly customer service, demonstrating a positive attitude and courtesy at all times.
  • Adhere to and enforce all operational, safety, and customer service standards relevant to the role.
  • Comply with security protocols as mandated by Signature and the airport.
  • Maintain accurate records of time worked and services rendered.
  • Follow emergency response procedures in the event of critical incidents.
  • Suggest enhancements to Signature's operational standards and practices to management.
  • Perform additional duties as assigned.

Signature Flight Support Corporation is committed to making reasonable accommodations for team members with known limitations due to pregnancy, childbirth, related medical conditions, or disabilities, unless such accommodations would impose an undue hardship on business operations.

Job Requirements

To be considered for this position, candidates must possess:

  • A high school diploma or GED.
  • At least 18 years of age.
  • A valid state driver's license; a commercial driver's license (CDL) may be required based on local regulations.
  • The ability to pass background checks, drug tests, and obtain an airport security badge.
  • Legal authorization to work in the country of employment.
  • Successful completion of Signature's training programs.
  • Ability to pass a color vision test for fuel inspection.
  • Basic computer skills, including email and training module completion.
  • Strong verbal and written communication skills in English.
  • Basic arithmetic skills.
  • Flexibility to work various shifts, including nights, weekends, and holidays.
  • Preferred: 3 to 6 months of experience in aviation, customer service, or a related field.

Signature Flight Support Corporation is an equal opportunity employer, committed to diversity and inclusion in the workplace.

About Signature Flight Support Corporation

As the largest network of Fixed Base Operators (FBO) globally, Signature Flight Support Corporation operates over 200 locations and employs 5,000 professionals worldwide. Our network provides essential support services for business and private aviation, including refueling, hangarage, maintenance, and exceptional customer service. We pride ourselves on delivering an outstanding guest experience and seek dedicated team members who share our commitment to excellence.

We offer a variety of benefits to support the health and financial well-being of our employees and their families.

Our Benefits Include:

  • Medical, dental, and prescription drug coverage.